In short: if Roundable isn't right for you, ask within 7 days of your first payment and you get all of it back, once per customer. Yearly renewals get the same 7 days. Monthly plans can be cancelled any time.
Who handles payments
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes the payment, sends your receipt and processes refunds. This policy sits alongside Paddle's buyer terms.
7-day money-back guarantee
- New subscriptions: the first payment on any plan, monthly or yearly, is fully refundable within 7 days. No questions asked. This guarantee applies once per customer (a person or business, across all their accounts).
- Yearly renewals: if your yearly plan renews and you didn't mean to keep it, ask within 7 days of the renewal date for a full refund of that renewal.
- Monthly renewals after your first month aren't refunded. Cancel any time and you won't be charged again.
Every plan starts with a free trial, so you can try Roundable properly before paying anything.
Cancelling
Cancel from Plans → Manage billing in the studio. You keep full access until the end of the period you've paid for, and nothing renews after that. Your projects stay readable afterwards, so you don't lose any feedback.
Changing plans
- Upgrading (for example Solo to Studio, or monthly to yearly) charges only the difference for the rest of your current period.
- Downgrading credits the unused part of your current plan to your account. The credit comes off your next payments.
How to ask for a refund
Email hello@roundable.app from your account's email, or reply to your Paddle receipt, or find your order at paddle.net. We'll confirm within 2 business days. Refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.
Exceptions
We may refuse a refund if we see abuse of this policy, such as a second money-back request after an earlier refund, repeated sign-up, refund and sign-up again, or an account suspended for breaking our terms. None of this limits any rights you have under your local consumer law.
Contact
Questions about billing or refunds: hello@roundable.app. Roundable is operated by CV LAIN GROUP, Eastern Park B1, Indonesia.